The following general terms and conditions apply, however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific destinations.
Travel arrangements and prices detailed on our website are provided and coordinated by Bali Buddies.
Bali Buddies has taken due care and responsibility to verify and check all information on our website as at the time of compilation, however, as this information is supplied by the relevant accommodation & tour/cruise operators, it accepts no responsibility for any inaccuracy ormisdescription contained in the publications.
Sales of services as contained in our publications are made by Bali Buddies only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.
Bali Buddies does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.
Bali Buddies does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
It is essential that you check with us for any changes or variations to the information shown on our website. This will allow us to advise you of any such changes that we are aware of either before you book your holiday, or prior to your departure.
Terms and Conditions of Booking
Rates and Price Variations: We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.
Deposits via Bank Account: Bookings travelling within 30 days will be required to pay the full amount at the time of confirmation. Bookings travelling more than 30 days out will be required to pay a deposit of 50% of the total accommodation charge at the time of confirmation. The appropriate amount can be transferred into our bank account directly. Any booking not deposited with us by this time will automatically cancel without notification. Deposit conditions for certain accommodation and tour products may vary. We will advise you in writing of these conditions at the time of booking.
Final Payment: Final payment must be paid 30 days prior to travel date. Final payment conditions for certain accommodation and tour products may vary. We will advise you in writing of these conditions at the time of booking. Please note the final payment may vary from the original booking price or quote if the product is subject to exchange rate fluctuations or price rises by wholesalers or other suppliers.
Payments made by direct deposit do not attract any fees.
Standard Cancellation Policy
Unless otherwise agreed:
- All Bookings cancelled inside 30 days prior to travel are non-refundable.
- Deposited bookings cancelled 30 or more days prior to travel - The deposit is non-refundable PLUS you will be charged any cancellation fees that are levied by the hotel, or other suppliers.
- Fully paid bookings cancelled 30 days or more prior to travel - The deposit is non-refundable PLUS you will be charged any cancellation fees that are levied by the hotel, or other suppliers.
- Cancellations must be in writing and should be addressed to Bali Buddies.
- If a credit has been approved it is valid for 6 months from the date the cancellation was made.
Special Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.
Amendment Fees: Any amendments made to confirmed bookings will incur a fee; bookings of a value up to $1,000 a fee of $25, bookings of a value over $1,000 a fee of $50. The fees are charged per amendment. This is in addition to any fees that may be levied by the supplier.
Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.
Refunds: All refund requests must be in writing, and made direct to us. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your Travel Insurance. A $50 processing fee applies to all approved refunds. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.
Reporting of Incidents: Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction, must be reported to Bali Buddies during the event to allow us an opportunity to rectify the situation or provide assistance.
Validity of Rates: Prices are valid for the dates indicated.
Currency: All rates are quoted in Australian Dollars, or as otherwise indicated.
Payment Options: Bali Buddies offers direct deposit. Bank account details will be provided once we receive the booking request.
Travel Insurance: It is extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday including airfare(s).
Accommodation: Accommodation is as specified in the accommodation section of our website. All costs are shown in Australian dollars, unless otherwise stated. We reserve the right to offer alternative accommodation of a similar standard in the case the accommodation operator overbooks their property or for any reason beyond our control. All rates are subject to change without notice. Not all properties provide instant availability and in these cases Bali Buddieschecks availability once we receive the booking request.
Check In / Check Out Times: These vary according to operator. Generally your accommodationcheck in is 2pm and check out 11am.
General: All maps, photographs, illustrations and computer based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.
Quotations: All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 48 hours from issue date.
The copyright on all original/custom artwork, maps, navigation elements, presentation methods and design elements included in our website is held exclusively by Bali Buddies. Copyright on all descriptive text is held by Bali Buddies. Copyright on selected photographic images is also held by Bali Buddies.
Photograpic images are reproduced with the permission of Bali Buddies and the product and/or service providers represented on the website, or as shown where necessary to satisfy the copyright obligations associated with their electronic reproduction.
Bali Buddies reserves the right to pursue all copyright infringements on behalf of the primary copyright holder. Where the copyright for a photographic image is held exclusively by a third party under licence, Bali Buddies reserves the right to vigorously protect the copyright of those images on behalf of the third party.
All HTML files used in Bali Buddies website are declared to be proprietary software product developed for use by Bali Buddies only, and as such are subject to international intellectual property conventions.
All custom graphics used are declared to be works of art created for use by Bali Buddies only, and as such are subject to international intellectual property conventions. Image files, HTML documents, and text files are not to be relocated to another server, or duplicated for commercial purposes without the express written permission of Bali Buddies.
Please contact us if you have any further queries about our security, privacy or data handling procedures.
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